I’m a customer service professional.
My goal is a profitable customer *
Zendesk Consulting Help.
Zendesk offers a powerful customer-focused help desk solution ‘out of the box’, although in order to deploy a customer-focused front-end, there’s some necessary complexity as you tailor the required processes, views, triggers, branding for your business. Ask me any Zendesk question you want for a small fee. Satisfaction guaranteed, or you don’t pay. I’ll even bill you later. Get a fast answer to your Zendesk questions.
Net Promoter Scoring.
Net Promoter helps companies gauge the loyalty of its customers and with the correct implementation, NPS can be baked in to existing support processes. Integrated realtime customer satisfaction scoring as part of your support process means you’ll identify detractor and passive customers in realtime, providing a valuable opportunity to make immediate amends. Show your customers you care about their feedback!
Integrated Social Media.
Why is social media managed by the marketing department and not customer service? You count on your Customer Service team to help customers. So it makes sense to have them engaged with their customers on Facebook and Twitter. I can share the challenges show you how to ensure success when integrating social media engagement with your existing customer service processes.
If it’s worth doing, it’s worth measuring. What are you measuring? Are you measuring the right things? Are your metrics tied to your customer service reps’ behaviours? Are your reps confused by your KPI reporting? Do you wish the reporting you share with your team was simpler, less complex?
Effective written and verbal communication is a key skill in any customer service organization. What we say and how we say it can make or break the customer experience. Proper training, combined with a near realtime quality-assurance and coaching follow-up program provides an opportunity for customer service advisors to improve their skills each day.
Zendesk, LiveChat, Formstack, Survey Monkey, IRC, Jabber/XMPP, GeckoBoard, DucksBoard, Hootsuite, SproutSocial, Tweetdeck, are just some of the tools in your Customer Service team’s tool chest. Using them effectively helps reduce customer wait time, and can make the difference between a good or a great customer experience.