We’re all out of small cups

While visiting a favorite chain restaurant the other day, I had an experience with the clerk at the register that could have gone a little better. They were out of small cups for their soda machine and asked me to┬ápay more for a larger cup, which I didn’t want....
Customer Pet Peeve #421:The “Premature Solve”

Customer Pet Peeve #421:The “Premature Solve”

Few things are more frustrating to a customer as an email help request that’s marked “Solved” when it isn’t. Too many help desks and contact centres do not understand the great emotional pain the Solved status can cause their customers. If...