Increase email response rates using single-click email

Increase email response rates using single-click email

In this article, my goal is to explain the implementation of a single-click feedback score directly within your customer’s email client. Ok, it doesn’t exactly work that way technically, but that’s how it will seem to your customer, and the increase...
A better email template for Zendesk

A better email template for Zendesk

If you’re a new customer of Zendesk, you’ve probably noticed the bland default HTML template. The simple default is the best choice for those just starting out because it’s uncomplicated to read if you’ve got a basic understanding of HTML and...